Joya Nai Terms and Conditions — The Complete Rules for Using the Platform

1 General Terms & Conditions

Joya Nai (hereinafter referred to as the "Platform", "we", or "Joya Nai") is an online betting and gaming service provider. These Terms and Conditions constitute a legally binding agreement between Joya Nai and the user (hereinafter referred to as "you", "member", or "player").

By visiting the Joya Nai website, creating an account, making a deposit, placing a bet, or using any of our services, you are considered to have read, understood, and accepted these Terms. These Terms may be updated from time to time, and continued use of the Platform after any changes constitutes your acceptance of the revised Terms.

All Joya Nai services operate under an international gaming license. We always comply with applicable laws and regulatory guidelines. It is solely the user's responsibility to ensure that online gaming is permitted in their jurisdiction.

2 Account Registration

To create an account on Joya Nai, you must provide accurate and truthful information. The name, date of birth, phone number, and all other details submitted at registration must be genuine. Opening an account with false information is strictly prohibited and such accounts may be closed at any time.

Each user may hold only one account. If the same person creates multiple accounts, all accounts will be closed and any deposited funds may be forfeited.

• Keep your account password strictly confidential and do not share it with anyone.
• You are fully responsible for all activity carried out from your account.
• If you notice any unusual activity on your account, contact Joya Nai Support immediately.
• To update any information provided during registration, you will need to complete a verification process through the support team.
• Joya Nai may request additional identity verification (KYC) documents at any time.

3 Age Verification & Eligibility

To register and use Joya Nai's services, you must be at least 18 Years of age. We strictly prohibit gaming by minors. Age is declared at the time of registration, and we may request a national ID or passport if there is any reason for doubt.

The following individuals are not permitted to create or use an account on Joya Nai:

• Any individual under the age of 18.
• Residents of countries where online gaming is prohibited by law.
• Employees of Joya Nai or their immediate family members.
• Anyone previously banned from Joya Nai for any reason.

4 Deposits & Payments

Deposits on Joya Nai can be made via bKash, Nagad, and other approved payment methods. Minimum and maximum deposit limits are set on the Platform and may change from time to time.

All deposits must come from a legitimate source. Depositing on behalf of a third party or under someone else's name is strictly prohibited. Joya Nai does not facilitate money laundering or any form of illegal financial activity, and any suspicious transactions will be reported to the relevant authorities immediately.

• Deposits are typically processed within a few minutes.
• Joya Nai is not responsible for delays caused by payment gateways.
• Deposited funds are intended for use on Joya Nai's gaming services.
• If you experience any issues with a deposit, contact the support team with your transaction ID.

5 Withdrawal Policy

To withdraw winnings from Joya Nai, your account must be fully verified. Withdrawal requests are typically processed within 15 minutes to 24 hours.

The following conditions apply to all withdrawals:

• Withdrawals can only be made to the same payment method used for the deposit.
• Wagering requirements must be fulfilled before withdrawing any winnings derived from bonuses.
• Additional identity verification may be required for large withdrawals.
• Withdrawals may be temporarily suspended in cases of suspicious activity.
• Cancellation of a withdrawal request may not be possible once submitted.

6 Bonuses & Promotions

Joya Nai offers a range of bonuses and promotions — welcome bonuses, reload bonuses, cashback, and special event offers. Each bonus has its own terms, which must be read before claiming.

• Wagering requirements: A minimum wagering requirement must be met before a bonus can be withdrawn.
• Validity: Every bonus has an expiry date; any unused bonus will be cancelled once it expires.
• A bonus may only be used once: Each bonus offer applies once per account, per household, and per IP address.
• Combined use: Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Game restrictions: Some bonuses may be restricted to specific games or categories.

Joya Nai reserves the right to modify, suspend, or cancel any bonus or promotion at any time. If bonus abuse is detected, the account may be closed.

7 Betting Rules

The following rules apply at all times when betting on Joya Nai. These rules cover all betting types — sports, casino, slots, and live games.

• Once a bet is confirmed, it cannot be changed or cancelled.
• Bets placed at incorrect odds due to a technical error will be considered void.
• If match-fixing or any other form of misconduct is established, all related bets will be voided.
• Joya Nai is not responsible for disconnections during live betting.
• Joya Nai's decision is final in determining game outcomes.

For Sports Betting, stakes will be refunded if a match is cancelled or abandoned. If a match is played for less than the scheduled duration, specific rules will apply as defined separately for each sport.

8 Account Suspension & Closure

Joya Nai reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Registering with false or incomplete information.
• Operating multiple accounts.
• Bonus abuse or system manipulation.
• Fraudulent activity or chargeback requests.
• Suspected money laundering.
• Abusive or disrespectful behavior toward other users or staff.

Users may also contact the support team to close or temporarily deactivate their account. Any valid balance remaining at the time of closure will be refunded; however, bonus funds will not be returned.

9 Responsible Gaming

Joya Nai believes gaming should be a healthy source of enjoyment. We never want any of our players to face financial or emotional harm, which is why responsible gaming is our top priority.

• Deposit limits: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can take a break from the platform for a set period of time.
• Cooling-off period: Use the cooling-off option to take a temporary break.
• Reality Check: You can set reminders after playing for a specified period of time.

If you feel that gaming is having a negative impact on your life, please contact the Joya Nai support team. For more information, visit our Responsible Gaming Read the page.

10 Privacy & Data

Joya Nai takes the protection of your personal data seriously. Information collected at registration is used solely for account management, payment processing, fraud prevention, and compliance with regulatory obligations.

We never sell your personal information to third parties. However, data may be shared when required by law or upon request from licensing authorities. For more details, please see our Privacy Policy Read.

11 Limitation of Liability

Joya Nai provides its services on an "as-is" basis. We strive to ensure uninterrupted availability of the Platform; however, disruptions may occur due to technical issues, maintenance, or third-party factors.

• Joya Nai is not responsible for bets lost due to internet connectivity issues.
• Joya Nai is not liable for any losses caused by issues with a user's own device.
• In the event of an error by a third-party game provider, the relevant provider's rules will apply.
• Joya Nai's total liability shall in no case exceed the value of the transaction in question.

12 Changes to Terms

Joya Nai reserves the right to update these Terms and Conditions at any time. When changes are made, a notice will be posted on the Platform and the "Last Updated" date will be revised accordingly.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly. If you have any questions, please reach out to our support team.